How do you stop the chatbot from giving wrong answers?

We ground the chatbot in your own documentation using retrieval (RAG), so it answers from your real content rather than the model's general memory. When it can't find a confident answer, it says so and offers a handoff — it doesn't guess.

Where can the chatbot be deployed?

Wherever your customers already are — embedded on your website, on WhatsApp Business, inside Slack or Microsoft Teams for internal use, or through your existing helpdesk. We match the channel to how your audience actually reaches you.

Can it hand conversations to a human?

Yes, and it should. We build clean escalation paths that pass the full conversation context to your team, so customers never have to repeat themselves when a real person takes over.

Intelligence /Technology & AI

AI Chatbot Development

Name: Coordinatez
Address: 8745 W. Higgins Road, Suite 110, Chicago, IL, 60631, US
Telephone: +1 (872) 258-2235

A good AI chatbot doesn't make things up. The difference between an assistant that deflects support tickets and one that creates them is grounding: answers built from your actual documentation and policies, with the honesty to say "I don't know, let me connect you to someone" instead of inventing a policy that doesn't exist.

Coordinatez builds retrieval-grounded chatbots for customer support and internal helpdesks, deployed where your users already are — your website, WhatsApp, or Slack. Every conversation is logged and analyzable, so you can see what customers actually ask and where the bot should hand off to a human.

Discuss your project All technology services

The problem

Support queues fill with repetitive questions, response times stretch, and legacy rule-based bots frustrate more than they help.

How Coordinatez solves it

Retrieval-grounded assistants trained on your documentation and policies, with honest 'I don't know' behavior and clean hand-off to humans.

What you gain

Instant answers around the clock
Grounded responses — no invented policies
Deflects repetitive tickets, escalates real issues
Every conversation logged and analyzable

Typical use cases

Customer support on web and WhatsApp
Internal HR and IT helpdesk
Product selection and pre-sales guidance
Order status and FAQ automation

Technologies

RAG pipelines
Anthropic Claude
Vector search
WhatsApp/Web/Slack channels

Engineering is delivered by Coordinatez's in-house team, serving clients across the United States and internationally.

FAQ

AI Chatbot Development — common questions

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Start a conversation

A build to scope, or a process to automate — tell us what you're working on.

Every inquiry reaches our engineering leads directly — and you'll hear back within one business day.

Talk to Coordinatez

support@coordinatez.com

+1 (872) 258-2235

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